Tour Center Coordinator (Angry Orchard Cidery)
Walden, NY Walden, NY Full-time Full-time Estimated:
$35.
6K - $45K a year Estimated:
$35.
6K - $45K a year 1 day ago 1 day ago 1 day ago The Tour Center Coordinator is responsible for managing and providing leadership to the Ambassadors and Tours team.
They are a model for the Tour Center teams by executing daily operations in an efficient and effective manner, providing the highest level of customer service to internal and external guests, conducting cidery/ brewery tours and tastings, and maintaining the appearance of the Tour Center.
The Tour Center Coordinator will work with the Programs & Tour Manager to drive company culture through the development and execution of strategies that raise the bar for our drinkers, increase traffic and sales, and promote craft credibility.
What You'll Brew:
Maintain a high level of customer service and hospitality in the Tour Center Conduct general and VIP tours and tastings as needed, as well as conducting general tours during the off-peak season Facilitate internal and external sales account meetings and trainings, dinners and other activities as directed by PTM Act as the lead tour guide Effectively communicate with the Tours Team and execute tour programs each day Serves as a floor manager to the Ambassador and Tours Team during day to day operations Participate in and/or hold weekly meetings as needed with team members and staff Ensure tour programs are ran smoothly, on time, and with a high level of detail Manages tour audit program for Ambassador/Tour Guides and work with teams in conducting feedback meetings Develop and maintain tour scripts and information Contribute to creation and execution of programs and paid experiences designed to drive both local and tourist traffic Responsible for the upkeep of the Tour Center, Tasting spaces, Brewery / Cidery Assist in opening and closing the Tour Center and tasting spaces Work with team on improving flow, efficiencies, and general operations of the Tour Center and Programs Maintaining cider style sell sheets for training, drinker and sales education Work with the Marketing Specialist on social media and content creation for tours and programs What Ingredients You'll Bring:
Minimum
Qualifications:
1
years experience in customer service 1
years experience leadership or management Ability to work in an organized, detail-oriented manner Ability to work in a fast-paced multi-task environment and under time constraints and deadlines Excellent communication skills, both written and verbal Some Perks:
Our people are our most important ingredient.
We hire the best talent; and we reward, develop, and retain them too.
In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available :
Tuition reimbursement Fertility/adoption support Free financial coaching Health & wellness program and discounts Professional development & training Free beer! Talk to your recruiter about eligibility Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce.
In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact email protected for assistance.
#LI-AG1.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
6K - $45K a year Estimated:
$35.
6K - $45K a year 1 day ago 1 day ago 1 day ago The Tour Center Coordinator is responsible for managing and providing leadership to the Ambassadors and Tours team.
They are a model for the Tour Center teams by executing daily operations in an efficient and effective manner, providing the highest level of customer service to internal and external guests, conducting cidery/ brewery tours and tastings, and maintaining the appearance of the Tour Center.
The Tour Center Coordinator will work with the Programs & Tour Manager to drive company culture through the development and execution of strategies that raise the bar for our drinkers, increase traffic and sales, and promote craft credibility.
What You'll Brew:
Maintain a high level of customer service and hospitality in the Tour Center Conduct general and VIP tours and tastings as needed, as well as conducting general tours during the off-peak season Facilitate internal and external sales account meetings and trainings, dinners and other activities as directed by PTM Act as the lead tour guide Effectively communicate with the Tours Team and execute tour programs each day Serves as a floor manager to the Ambassador and Tours Team during day to day operations Participate in and/or hold weekly meetings as needed with team members and staff Ensure tour programs are ran smoothly, on time, and with a high level of detail Manages tour audit program for Ambassador/Tour Guides and work with teams in conducting feedback meetings Develop and maintain tour scripts and information Contribute to creation and execution of programs and paid experiences designed to drive both local and tourist traffic Responsible for the upkeep of the Tour Center, Tasting spaces, Brewery / Cidery Assist in opening and closing the Tour Center and tasting spaces Work with team on improving flow, efficiencies, and general operations of the Tour Center and Programs Maintaining cider style sell sheets for training, drinker and sales education Work with the Marketing Specialist on social media and content creation for tours and programs What Ingredients You'll Bring:
Minimum
Qualifications:
1
years experience in customer service 1
years experience leadership or management Ability to work in an organized, detail-oriented manner Ability to work in a fast-paced multi-task environment and under time constraints and deadlines Excellent communication skills, both written and verbal Some Perks:
Our people are our most important ingredient.
We hire the best talent; and we reward, develop, and retain them too.
In addition to generous healthcare on day one, stock purchase plan, 401k and more, Full Time Boston Beer Coworkers have the following perks available :
Tuition reimbursement Fertility/adoption support Free financial coaching Health & wellness program and discounts Professional development & training Free beer! Talk to your recruiter about eligibility Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce.
In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact email protected for assistance.
#LI-AG1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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